Ele.me Deliveryman Chops Customer for Questioning his Lateness

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Recently , Mr. Li , a resident of Shenzhen , filed a claim requesting for a formal apology from Ele.me . He recalled that he ordered food on the Ele.me platform at 11 o’clock on August 28 but didn’t get the delivery until 12:42, which was nearly 30 minutes after the timeout. He questioned the delivery man on the phone for his lateness , but was rather threatened and abused by the rider. After getting the food , he immediately reported the case to the Ele.me customer service through it’s online platform.

Screenshots show that he placed the order at 11:11pm on that day, the rider took the order at 11:49, and delivered it at 12:42. 

Shortly after he had reported the matter to the platform , the deliveryman came back and chopped him with a knife.  Medical records show that he was diagnosed as having “double upper arm stab wounds. There were wounds on both upper arms, about 13cm and 4cm long, reaching the muscle layer.
At present, the deliveryman has been criminal detained by the police. 
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