Hefei Update : Get a refund for your train ticket

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In order to control the new round of coronavirus infectious pneumonia , prevent the spread of the epidemic through railway vehicles, and maintain the health and safety of the vast number of passengers, the railway department has temporarily adjusted transportation plans, stopping G4582 and G4586 trains on the 23rd, and G4584 and G4588 trains on the 24th. These high-speed trains are all from Hefei to Wuhan.

The railway department will also adjust the follow-up transportation plan according to the dynamic situation of the epidemic. For information on the number of stopped trains, please refer to the station bulletin or call the railway customer service hotline 021-12306.

Passengers who purchased their train ticket at the station can go through the refund formalities at the station window within 30 days from the supposed boarding date ; those who made a purchase on the 12306 website of China Railway and have not yet exchanged for paper ticket , can go through the refund formalities directly on the website. No commission will be charged for the above.

The railway department reminds that passengers can timely master the train operation and reasonably arrange their travel schedule , through the railway 12306 official website, station announcement and other means.

Source: http://www.ahwang.cn/newsflash/20200123/1972203.html

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