How to Make a Doctor’s Appointment in Hefei

In order to facilitate patients seeking medical treatment, many hospitals in Hefei have opened online consultation and registration appointment functions. This means patients no longer have to queue up at the front desk of hospitals but rather make appointments online before embarking on the trip  , thereby saving time and cost.

As a foreigner in Hefei , you are expected to follow there same procedures when visiting a hospital . The booking platform and phone service are both in Chinese , thus you might need a helping hand to get by. However , below is the basic information you need to know before hand to help you better plan your doctor’s visit .

How can I make an appointment ?

You can make an appointment through the official WeChat account of the Hefei Municipal Health Commission.  Search for “健康合肥官方公众号”

How many days in advance can I make an appointment?

It is not possible to make an appointment on the same day, and most departments have bookings open from the next day to three months. 

Do I need to pay for the appointment ?

According to the policy of the Hefei Municipal Government, hospital appointment is free of charge

Can I make an appointment for a specific doctor?

No , Appointment is random, and no doctor can be chosen on appointment

Can I make reservations on Saturdays, Sundays and holidays?

Yes, according to the respective appointment announcements of the hospitals. So you should check this with the hospital you plan to visit.

Can I cancel after a successful appointment?

Yes . This needs to be processed by 15:00 on the day before the consultation 

Can an appointment be transferred to the afternoon or other departments?

Can’t. You must make a new appointment .

Can an appointment be transferred to others?

No, because the appointment registration uses the real-name system, so transfer is not possible.

What kind of identification do I need to show when I make an appointment?

Your passport with a valid visa is enough.


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